On October 9, 2022, in Hanoi, Agribank’s real-time low-value payment system was honored in the category of Outstanding digital technology products, and Agribank’s centralized payment infrastructure system was honored in the category of Outstanding Digital Transformation Business of the Vietnam Digital Transformation Awards 2022 organized by the Vietnam Digital Communications Association (VDCA).

The Vietnam Digital Transformation Award aims to honor agencies, units, businesses and individuals with outstanding innovation in providing and applying digital technology to administrative, business and service management tasks; contributing to promoting the development of digital government, digital economy and digital society in Vietnam.

Digital economy, circular economy, green growth are development models of many businesses to promote efficiency improvement and new value creation to increase customer satisfaction as well as find new markets. For Agribank, digital transformation is an opportunity to accelerate development and catch up with the current trends.

With the goal of transforming to a digital banking model as the core factor for the bank’s sustainable and long-term development in the current trend, over the past years, Agribank has focused on research and developed a strategic project on information technology (IT) for the 2016-2020 period, prioritizing investment in technology projects to strengthen the server system and IT infrastructure, upgrade the infrastructure of data centers, network system, enhance security, ensure that IT systems always operate stably and safely; developing application systems for management and administration requirements and developing new products, new distribution channels, etc.

Directed towards developing retail banking services based on information technology, Agribank has provided more than 200 convenient products and services, focusing on developing strong e-banking services, 4.0 technology solution application services, digital transformation through the continuous launch and improvement of many digital products, in order to simplify the process, improve convenience for customers.

Recently, Agribank launched Agribank Digital – One-touch multi-utility bank that provides a full range of services of a bank, helping customers to actively access services 24/7: identification, customer authentication by eKYC biometric method (face, fingerprint); online account opening; online card issuance; E-Mobile Banking service registration; etc.

Agribank identifies digital transformation as the right and important strategic step that helps the bank increase its competitiveness and bring satisfaction to customers. Taking advantage of the network’s advantages, in the future, Agribank will develop new products and services, modern payment solutions in line with market trends and the 4.0 technology revolution.

Real-time low value payment system won Sao Khue Award for excellent information technology product/system category in the banking sector.

Kylie Nguyen